GLAM-WIKI 2015/Proposals/GLAM as IT service: an adaptation of the ITIL framework

After careful consideration, the Programme Committee has decided not to accept the below submission at this time. Thank you to the author(s) for participating in the GLAM-WIKI 2015 programme submission, we hope to still see you at GLAM-WIKI this April.

Submission no. GW15.1008

Title of the submission: GLAM as IT service: an adaptation of the ITIL framework

Type of submission

Presentation

Author of the submission: Ilario Valdelli

Country of origin: Switzerland

Affiliation

Community and GLAM manager for Swiss Italian community (Wikimedia Switzerland)

E-mail address

ilario.valdelliwikimedia.ch

Username: Ilario

Personal homepage or blog: https://www.wikimedia.ch/who-we-are/employees

Twitter username
Facebook url: https://www.facebook.com/ivaldelli

Abstract

ITIL framework is the most used framework to setup IT services. It is applied successfully by IT service providers to offer good services and to organize the staff and the portfolio. There are several aspects which can be adapted to the GLAM to define a good services and good relationships.

Detailed proposal

In my life I am also an expert of IT governance. Certified in ITIL and in Cobit.

https://en.wikipedia.org/wiki/Information_Technology_Infrastructure_Library

Working with ITIL and Cobit and with GLAMs I tried to apply the best practices of those two frameworks to the GLAM considering GLAM as an IT service.

ITIL is the most popular standard in the IT Service Management market. It offers a systematic and scientific approach to the management of IT based services using a set of best practices. With the adoption of ITIL, companies are supplied with significant benefits, such as: reduction of operating costs, improvement in procedures and IT services, improvement in customer service and productivity improvement in IT.

In this presentation there is a first approach of the adaptation of ITIL to GLAM projects.

Track

Length of presentation/talk: 25 Minutes (15 minutes of speech + open discussion)

Target audience: Intermediate/Advanced

Expected outcomes: An attempt of a systematic and scientific approach to the GLAM services

Will you attend GLAM-WIKI 2015 if your submission is not accepted?: yes as Wikimedia CH member

Slides or further information (optional)

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ESM (overleg) 7 mrt 2015 18:23 (CET)[reageren]
Touzrimounir (overleg) 7 mrt 2015 20:16 (CET)[reageren]
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