GLAM-WIKI 2015/Proposals/GLAM as IT service: an adaptation of the ITIL framework

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After careful consideration, the Programme Committee has decided not to accept the below submission at this time. Thank you to the author(s) for participating in the GLAM-WIKI 2015 programme submission, we hope to still see you at GLAM-WIKI this April.

Submission no. GW15.1008
Title of the submission
GLAM as IT service: an adaptation of the ITIL framework
Type of submission


Author of the submission
Ilario Valdelli
Country of origin

Community and GLAM manager for Swiss Italian community (Wikimedia Switzerland)

E-mail address

Personal homepage or blog
Twitter username
Facebook url


ITIL framework is the most used framework to setup IT services. It is applied successfully by IT service providers to offer good services and to organize the staff and the portfolio. There are several aspects which can be adapted to the GLAM to define a good services and good relationships.

Detailed proposal

In my life I am also an expert of IT governance. Certified in ITIL and in Cobit.

Working with ITIL and Cobit and with GLAMs I tried to apply the best practices of those two frameworks to the GLAM considering GLAM as an IT service.

ITIL is the most popular standard in the IT Service Management market. It offers a systematic and scientific approach to the management of IT based services using a set of best practices. With the adoption of ITIL, companies are supplied with significant benefits, such as: reduction of operating costs, improvement in procedures and IT services, improvement in customer service and productivity improvement in IT.

In this presentation there is a first approach of the adaptation of ITIL to GLAM projects.

Length of presentation/talk
25 Minutes (15 minutes of speech + open discussion)
Target audience
Expected outcomes
An attempt of a systematic and scientific approach to the GLAM services
Will you attend GLAM-WIKI 2015 if your submission is not accepted?
yes as Wikimedia CH member
Slides or further information (optional)
Special requests

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